Thursday, March 17, 2011

Customer Management Check List




I have put down few points for customer management in one page. It really needs to have more points and need to refine it. Your feedback and comments will help to improvize it. If it is difficult to read, just click on the image and it will open-up to actual size.


Tuesday, March 08, 2011

Thinking and Meeting Beyond Facebook




Last week I met a person personally who got in touch with me through the social networking site. We exchanged few emails and he got in touch with me when he visited Bangalore on a business trip. It was great meeting him and it not only helped us knowing each other more but, it helped us in expanding our network and also exchange of new ideas.

This made me think that Facebook though called by that name, hardly leads to face-to-face communication. It is of no use of exchanging links, photos and messages. What can’t be communicated in 140 characters will give a more tremendous experience when one meets the other personally. I am not exaggerating anything here, but I feel it would be really great if such networking sites add more features to have regular offline meet-ups and schedule meetings of like-minded people. Networking sites have really helped getting lot of people together. I was able to get in touch with 35 of my school classmates whom I did not talk at all – leave alone meeting. I was unaware of where they were and their contact details. Facebook has really helped us in getting together. I met few of them and talked to most of them. And I am really enjoying meeting each of them personally.

I see, a regional or geographical based Facebook or networking sites to come up which will help people meet offline and share knowledge and ideas. The online meeting needs to extend to offline and vice-versa. Sites like Places, FourSquare and Google Latitudes are there, but it really allows or motivates a person to meet his / her friend. I am seeing a system which motivates and prompts one to such meets. The friends I am talking here are not your present colleagues or the ones who meet personally often, but those you were introduced to you online through these sites and helped you know each other better.

And the irony is, these networking sites may just remain a messaging site and will not make each other meet. People may find fun in updating their status messages and chatting online thus, avoiding the need to meet each other. People may get hooked to these sites to avoid loneliness and may this may lead to more loneliness. So, I guess it is high time to get these meets or provide a system to motivate and move these connections to meet face-to-face.

I would love to know your thoughts as well. Please do put in your thoughts as comments. Happy Facebooking…