Visitor Management for a PPC Campaign

I tried putting down the various steps and action items when we run the Adwords or a PPC campaign. What one needs to do at every stage and rectify the campaigns in case the desired results are not acheived. (Click the image to enlarge it).

I have also posted one more post related to visitor mangement for an eCommerce Website which can be viewed here - Customer Management Check List

Google Adwords Vs Facebook Ads Vs LinkedIn Ads

I have been a big fan of Google Adwords and have been using it for a long time not only for my own business but, for my clients as well. And, it really worked well. It all depends on what type of products and/or services you are trying to promote on these platforms. The audience on these three platforms is slightly different and come on to Facebook or Google or LinkedIn with a different purpose. So, for one business Adwords works better and for some Facebook or for companies who are trying to find talent LinkedIn works as LinkedIn is a platform for professionals.

I have used all the three platforms and thought why not pen down my experiences.

Google Adwords

It is very easy and quick to set-up a campaign. Unlike Facebook Ads and LinkedIn Ads, it requires skill and experience to get the correct set of keywords and phrases that match your ads and business. You need to monitor the cost-per-click of each phrase and set it up as broad match or phrase match or exact match. In case you have experience in using the keywords tool then you can start. But, it takes time to optimize the campaign to get the desired ROI and to get better results.  

Keywords competition is high and you need to focus on the Quality Score to reduce the cost to attract the clicks. Optimizing the ads is the key here. This can be learnt only through experience.  

Another advantage of Adwords is people who click your ad are the people who are searching for your product or service. They searched for a certain term and were looking for it and they have landed on you webpage. Where as in Facebook and LinkedIn, the intention of the person was something else and they click the ad to come to your webpage. Thus, the conversion time to convert the visitor to a customer is longer on these platforms as compared to Adwords. 

You can target the ads as per the geographical area and set the time and schedule the display of ads. You also have the display ads where in the ads can be displayed across the Google network of ads. Thus, you reach a wider audience. 

The biggest advantage of Adwords is the analytics which Google provides. Google gives lot of data to analyze and fine-tune the campaigns and rectify the mistakes.

Facebook Ads 

It is very easy to setup and maintain. You can target the ads to specific demographic profile as Facebook has all the data with them - age, gender, profession, city, country, marital status...etc. So, you can really target your ads to the niche audience and not just geo specific. This helps in getting quality impressions and clicks.  

As stated above, the intent of the person to come on Facebook is different as compared to Google - thus, the CTR is low for the ads but, you get decent impressions. The clicks will increase the fan base thus, ready for direct future promotions on your Facebook page which is at no cost. The time to convert these visitors and/or likes into customers is longer and you need to build a strategy to keep them engaged and thus, converting them to customers. Facebook is a place of fun and leisure unlike Google and LinkedIn. Thus, the ads need to be designed in such a way that you are not just pushing the product or service for them to buy, but trying to engage them and increasing the fan base. Thus, it is difficult to measure the ROI here. The sales cycle is long and effort is required to engage and interact with the prospect.

Facebook ads can be used for more of brand recognition. A click is not necessary for this. As Facebook ads provide more impressions, people see the ad and can register the brand name. 

LinkedIn 

LinkedIn ads is frequented by professionals and in case you are looking at attracting right talent then this is the right place. Also, B2B ads are effective as compared to B2C.  

To setup and start the campaign will take some time, as the ads needs to be approved first by the LinkedIn staff. Here as well you can target the ads to the niche audience based on the demographic profile. LinkedIn charges as per impressions and clicks as well. Impression mode will burn out the budget faster we will hardly know if the ad was seen by the person or not. Thus, these are not that effective and economical. The CPC model will not be that effective as stated earlier it all depends on what you are trying to promote. You need to remember the intent of the visitor to LinkedIn and the type of audience that come here. 

Reporting tool is also not there. We can download a csv file and we need to do the sorting and filtering ourselves. 

To conclude, Adwords is better, if you know how it works and how to steer the campaign. In case you do not have that experience it will cost you. The conversion cycle is quick and you get warm leads. While Facebook, attracts more likes and fan base for you to keep them engage and interact. LinkedIn Ads can be more suitable to reach for senior executives. Lastly, it all depends on what product or service you are trying to promote.

8 Tips for Better SEO for Startups

Startups are already bootstrapped and work on tight budgets. The co-founders work under immense pressure to get their idea to become a viable and profitable business. They focus more on product development and sales. Little or no focus is on website. Search Engine Optimization (SEO) is more economical and time consuming. But, if perfectly done then, it will pay off in a long run.

Here are simple 8 tips which involves little or no investment but, a bit of effort for startups to promote their business online.

1. On-page Optimization: To start with the on-page optimization need to be done perfectly. Identify the right and perfect keywords. I would suggest to target more on long-tail keywords. This will help in 2-ways. One, the competition for long-tail is less and it will be easier to rank on top in search engines. Two, it will attract the right audience for you business and the conversions are easy and quick. On-page optimization the very first and important step for SEO. A mistake done here will consume lot of time to correct it. As you will be on the wrong track from the start. Note that the objective here is just not to rank on top in Google. But, the website should rank on top in Google for the right keywords and phrases.

Weston Bergmann, lead investor in BetaBlox, which is an equity-based business incubator for startup entrepreneurs in Kansas City, compares SEO to a marathon:

"The most important thing to note about SEO for early-stage ventures is it's a marathon, not a sprint. I see too many people getting frustrated by a lack of stellar results in the first couple months, when this just isn't possible. These fights are long-term ones, so buckle down and stick to the basics. Eventually you'll look back and see that you've built a monster."Search Engine Optimization Bible written by Jerri L. Ledford, is a very good book to know and learn the basics of SEO. This book offers readers about what they need to write a SEO plan and implement a successful SEO program. It also provides useful and easy tips on getting the website to the top on SERPs, The sidebars provide more information and additional resources on the topic which are very helpful to a rookie.

2. Mobilize, Localize and Socialize: If your business is focus on your local area, try to have the content more relevant to the local area. It is always better to be on all the Google properties like YouTube, Google+, Google Places... Have a mobile friendly website / webpage as well. 

 

3. Launch Blog and Keep Writing: I am sure this is the one which will be ignore by most of the startups as this is more time consuming. But, this step is the next step for effective SEO after the #1 above. Search engines want to see more of fresh and quality content. Make sure the topics, titles and the posts again include the right keywords as far as possible.

Secondly, it is not necessary that the co-founders should only write the articles and post it. You can assign and pick someone within the organization or have a freelancer to write.

Lastly, have an option to share the blog articles over the social media. As the more the articles are shared and viewed, the more help it will do for SEO. For more details refer my article 'Is Content Still King?'.

 

4. Social Media Marketing (SMM): The content / webpage which is more talked and discussed about in the social channels is of more help in SEO. Be it a blog post, video, image, website link or a post in the social channel. Having something viral in the media will boost the search engine rankings. This does not just mean that you make a few post daily and it is done. One needs to check the followers, respond to comments. Also, need to see the mentions of the name of the startup or the business and initiate the conversation. The mentions in the social media are the right signals for the business.

I understand, this eats away lot of the valuable time. But, keeping aside an hour of your daily time for this will be beneficial for a long run. I would suggest not to outsource this to any agency as I believe, you are the one who knows the business well and understand the customers. Thus, the timely interactions can be properly done by you and will be effective. An hour a day is what is required.

Do not miss to read 'The Four Important Steps to Start Social Networking for Business'.

Also, one can answer related questions to their industry and business on Quora.com. Not only answer but, can ask relevant questions as well. Never know from where we can get traffic and customers. 

 

5. Startups Directories: There are many directories were the startup can be submitted. There are tons of them. But, I would suggest just pick the top few ones and submit your startup to them with a proper description and tags. Joining sites like Angel.co and Crunchbase.com will help. There are other few directories like Betali.st, Erli Bird, CSS Mania and more. Comprehensive list and experience of a startup is nicely given by RivalFox in the article 'Startup Directories: The Good, The Bad, and The Ugly'

 

6. News Media: When your product is almost ready and you are ready to spread the news about the startup do take help of the news channel. The timing needs to be right. Just do not be too early to disclose the idea and attract competition. Like directories, we have many news websites which give news related to startups and most of them do it for free. Here as well just focus on few good ones like Mashable, Venturebeat, Startupbeat, YourStory, Inc.com, Entrepreneur.com, Alltop....

 

7. Guest Blogging: Apart from the news channels, there are other bloggers who are interested to write about startups. It is just not about startups, but bloggers who write about the industry related to your business will also help.

Weston Bergmann of BetaBlox opines about guest blogging and he had this to add:

"Recently I've heard a lot of people say that guest blogging is dead. Well it's not. What's dead is spammy and manipulative link building techniques. What's more important than ever is high-quality guest blogging and thought leadership. If you're sharing high quality and exclusive content you'll be rewarded, not punished. Also, guest blogging shouldn't be a one-and-done thing; aim to write for the same publication multiple times."

 

8. Analytics and Metrics: Do not forget to analyze the traffic stats and the sources of these traffic. See which traffic is being converted and focus on generating more traffic from these sources. Google Analytics is the best free tool available and to start with the numbers which it provides is apt. If the numbers are read and interpreted well then, it will save lot of efforts and cost to the startup. This step is always ignored by most of the businesses.

 

Whether it's for a startup or a new business, these simple 8 steps will help your SEO or digital marketing efforts to be more successful. Of course, once you launch a business the keywords and content your care about may change, but the game remains the same.

Work at a startup? Ask questions or share your own experiences in the comments!



 

The Future Could See Searches for 3D Content

It is talked that the “most used” button in search engines is the “back” button. That means, the searcher often cannot find what he/she is looking for in the top listings and are compelled to go back to find other links or to modify the search string. It is here that Bing is trying to look at this as its big opportunity as per Qi Lu, President – Online Services Division, Microsoft.

The search started with finding documents and then moved to images, videos, real-time information, events… The future could see searches for 3D images, 3D videos… And it seems Bing is trying to build the capability of capturing all the information and use it.

The bottom line is Google has such a better headstart over Bing that the former has more wealth of information and understands the user intent better that any other search engine.

The search giants’ alliances with the social networking sites like Facebook and Twitter will get information about people and real-time events. This will be not just limited to celebrities. Bing thinks their alliance with Yahoo will bring together lot more information for the searcher. But, will it beat Google?

Source: Times Of India

Tools To Analyze Competitors’ Website Traffic

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Here is a list of websites/tools to analyze other websites' traffic and traffic sources. Few of them also provide additional details like traffic trend over a period of time, link popularity... A couple of them provide you details of keywords used in Adwords by your competitors. So, go ahead and use them for SEO and PPC and kill the competitors if you can :). If you don't beat the competition using PPC or SEO then you are giving business to your competitors. So, better know the competitor website's performance and then analyze your online marketing strategy to over shadow them. More over these tools are still free to use.

Alexa.com - Compare traffic and trends of websites up to three websites. Provides Alexa rank, reach and page views of the websites. But, I guess it takes data only from the visitors who have the Alexa toolbar.

Google Trends – use commas to compare unique visitors to multiple sites.

Quantcast – Will be helpful if at all the competitors are “quantified”. Also, you need to register to get the complete report.

Spyfu – One can know the keywords the competitor is bidding on Adwords.

Compete.com – They claim as - Competitive metrics for every site on the web powered by the largest pool of online consumer behavior data in the industry. Here again the competitors need to have considerable traffic for Compete to track it down. Basic numbers are free, but to get more traffic details you need to purchase monthly subscription ranging from $199 to $499 depending on the data you want.

comScore - Is definitely not cheaper and not completely accurate either. I think they use an aggregate data, based on what is available to them.

Hitwise - Hitwise reports offer a concise analysis of market trends in any one of Hitwise's 160+ industry categories or on thousands of categorized websites. Again it is not a free tool. You can contact them with your specific needs and numbers you are looking for and they can very well make a customized report for you. One can try for it in case you have the budget.

Popuri.us - A tool to check at-a-glance the link popularity of any site based on its ranking (Google PageRank, Alexa Rank, Technorati etc.), social bookmarks (del.icio.us, etc), subscribers (Bloglines, etc) and more. This tool may not provide updated results.

MarketLeap – Is a leading provider of integrated digital marketing solutions. They have three different tools to check the link popularity trends, search engine saturation and keyword verification. Of course this can be had manually using Google, but using these tools you can see the trend and compare websites.

Website Grader by HubSpot - Website Grader is a free seo tool that measures the marketing effectiveness of a website. It provides a score that incorporates things like website traffic, SEO, social popularity and other technical factors. It also provides some basic advice on how the website can be improved from a marketing perspective. This can be used as a reference to know how websites have performed over a period of time.

dataopedia.com - Gathering together data from more than 50 sources, dataopedia.com is an aggregation web service that lets its users find out all the valuable facts about any website, such as traffic, online buzz, contact information, popularity in social bookmarking services…in short, all the essential facts about every website you can come across on the internet. dataopedia.com has been conceived as the one-stop-resource for finding website facts.

It's always better to use a composite of all the sites above, to give you a general sense. None of them are completely accurate. dataopedia.com summarizes most of the stats and trends from various sources (compete.com, Alexa..) at one place and it is very easy to see the performance of various sites on one screen/browser.

Let me know if I have missed any good websites here. If so, I will add them as soon as possible so and it will help all of here in the online marketing world.

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SEO Job site

Good news to SEO and SEM guys in India. Especially those who want to aspire their career in search engine optimization. There is a dedicated website only to post SEO and SEM related jobs - SEOJOBS.in

This makes me imagine, how far will SEO and SEM will go. I guess this will become the next most wanted skill set, just like software skills. Good to know that India's online marketing is spearing ahead.

Google India Search Masters'09

Glad to inform you that Google will have the Search Masters'09 in their office, at Bangalore on Feb 28. I guess it will have loads of information about the webmasters tools and we will know how to exploit the webmasters tools and resources available there. More over, they have a session on Google's new custom search which I would love to know more about.

If you are in Bangalore don't miss it - SearchMasters'09

SearchCamp 2009

I have been reading the emails of the guys which are working hard and effciently to make this session a great one. These young chaps are enthusiastic and trying all contacts and exploiting all enrgies to make this a succesful one.

SearchCamp is a two day event aimed to bring together the best minds from the Search Engine Marketing space to talk about search engine advertising, including optimization and marketing issues. The event is scheduled for the 28th February & 1st March 2009 at Chennai.

Cheers and best wishes to the team.

Conversion Rate Optimization Part 1, Google Takes the Leading Role

Within the e-commerce sphere, the "mind games" between site owners and search engine designers have focused on search engine optimization (SEO). After all, you can't make a sale if visitors aren't reaching your site. However, as the web marketplace grows exponentially more competitive, attention among webmasters and site owners has turned to conversion optimization — converting site visitors to buyers.

Conversion optimization has nothing to do with SEO. SEO is designed for spiders and bots. Conversion optimization is based on two factors only: the needs and motivations of human site visitors and persuasive site content and design to encourage humans to make a purchase or perform some other action. Any other considerations are sub-sets of these two factors in conversion optimization strategies.

Measuring Human Motivations and Site Effectiveness

SEO is based on the development of numbers (metrics) that are immutable. Numbers are numbers, there's no debating that. The interpretation of site metrics, on the other hand, is a true combination of art, science and testing.

Assessing conversion rate optimization must apply a completely different approach to data gathering and the accurate, actionable assessment of the cold hard facts (percentages and such) that are the basis of SEO.

Measuring Human Motivations and Site Effectiveness

SEO is based on the development of numbers (metrics) that are immutable. Numbers are numbers, there's no debating that. The interpretation of site metrics, on the other hand, is a true combination of art, science and testing.

Assessing conversion rate optimization must apply a completely different approach to data gathering and the accurate, actionable assessment of the cold hard facts (percentages and such) that are the basis of SEO.

The Google Website Optimizer (GWO)

Google owns SEO (sorry Yahoo). It is now moving into eyeball optimization (EBO) to help site owners improve conversion rates. It's got lots of features, it's totally flexible in designing useful tests for human reactions and it provides data using simple to read and understand charts showing what's working and what would work even better.

One key point here: after indexing billions and billions of web pages, who is going to know better what works and doesn't work for solid EBO? After all, all the Google gurus have to do is evaluate their top performing sites to develop measurement criteria and tools to improve conversion optimization. Google is going to know what works.

One other point worth mentioning — it's frëe. A flexible, user-designed test engine developed by Google and available frëe. It's a must have for any site owner, site designer, webmaster or SEO.

What Can Google Website Optimizer Do For Me & How Can It Do It If I Don't Know the Difference Between a Statistical Mean and a Statistical Average?

Multi-Variable Testing

Got to have it. When quantifying human motivations and the effectiveness of a site page, you must have data to compare - data based on site variables such as a different home page image or revised site text. There are hundreds of variables within any website. Color selections, type font, type color, navigation tools, product images and descriptions — literally an endless líst of variables.

Google's Website Optimizer allows you to design tests to compare variables to see which ones work best. Often called A/B split tests, these simply compare a change or two to see which performs best. For example, you might have a picture of your product on test site A and a photo of the product in use by a human on test site B. Simply by comparing visitors' reactions to pages A and B, you can make refinements to your site.

Another useful A/B split test to chëck the success of your Adwords placements is to create two identical ads with two different destination URLs. You'll quickly discover which placements pay for themselves and which should be dropped.

Easy Analytics

The information gathered by Google during testing is delivered in an easy-to-understand format. You'll see, in graphic förm, where visitors go and where they don't go when on site. Taking a good hard look at your bounce rates and possible paths-thru-site are essential parts of your ongoing conversion optimization diet.

Usability Testing

Real humans navigating your site. Get as many people as you can to site down and clíck around - from your computer-whiz 12-year-old to mom and dad who still use dial-up. These tests provide the reasons why visitors take specific actions — over and over again.

Eyeball Optimization

GWO shows you what attracts eyeballs but doesn't generate a clíck. It also shows what visitors miss entirely because it's misplaced or mislabeled. Every page should undergo an "EBO" to improve conversion rates.

Follow the Leaders

You can't copyright an idea so use the same features and techniques employed by higher ranking competitor sites. Then, conduct A/B split tests to see which changes show improvement in conversion optimization.

People Are Still the Same

There's nothing new about direct response advertising, which is what successful sites use. Infomercials, newspaper ads, TV 30-second spots — these are all examples of direct response advertising and the same motivators that work in other media will also work on your website. Once again, you can't copyright an idea and the principles of direct response marketing haven't changed one iota.

Determine and identify the buyer's needs; provide the solution to meet those needs. It's worked for the past few millennia and it'll work for you today.

Small Steps or One Giant Leap

Do you make incremental improvements or try to fix everything all at once. It depends on where you are right now. If you've optimized your site (or paid to have it optimized) a small step here and there can make a huge difference, and a major revamping of your site may actually set you back in the optimization race.

On the other hand, if you're just launching, run a couple of A/B splits and other analytics to see which site pages are hot and which are not. Adjust accordingly. The point here? The more optimized the site, the less optimization is needed so if you've been at it for a while, take small steps and assess improvements. If you're just starting out, launch, track and adjust as needed — whether it be small steps or the proverbial giant leap.

Create a Diagram of Your Marketing Funnel

Start with placed adverts (Adwords, paid links, etc.) Add your home page, each product page, the checkout, automated order conformation, customer care and order fulfillment. Each one of these is a component of a sale and, from the líst and with the help of GWO, you'll be able to more clearly identify holes in your marketing funnel — those areas most in need of improvement, i.e., optimization.

Now, this is just the beginning. Conversion optimization is an on-going process and there are additional steps you can take based on test results delivered by Google's Web Optimizer - steps that we'll look at more closely in part 2 of this series.

Author - Frederick Townes, CEO of W3 EDGE

Online Marketing Tips

Internet Marketing isn't complex or new. Yet we see the same mistakes being made over and over by the marketing executives, sales professionals and owners of small or new businesses.

Small business owners sometimes lament over the fact that they don't have a million-dollar marketing budget. While we've all thought about how much easier things would be if we had unlimited funds, it's still possible to earn a decent profit with the right marketing plan,
product and service.

Thousands of small to medium size business owners can attest to their success at building a profitable business on a 'shoestring' budget. However, making a few mistakes can just as easily lose you a nice chunk of cash.

If done correctly, Internet Marketing is a very effective medium to generate new leads, and build continuous contact with your prospects. It can easily help you yield new sales and exceed your targets.

Many entrepreneurs think that selling to the widest possible market is the likeliest path to success. They are afraid to pursue a niche market because they fear they'll lose business by turning away prospects.

But this 'take all comers' approach is not very effective. It's hard to stand out when you market your business without a distinctive set of prospects in mind. Occupying a niche market means you won't be competing with a lot of similar businesses solely on price.

And because you will be selling products and services that are customized to the specific needs and predispositions of a select group of people, you can often charge more.

Your products and services should serve a market that can't easily find alternatives whether it be the product or services itself, the price or most importantly, good customer service.

When providing my services as an Internet Marketing Consultant to businesses, I often ask these questions:

1. Who are your prospects?
2. Who will buy your product?

I am often surprised that business people either have no idea who will buy from them, or they assume that 'everyone' will. Assumptions like this can lead to wrong decisions, wrong pricing, wrong marketing strategy - and ultimately, business failure.

The most successful businesses understand that only a limited number of people will buy their product or service. The task then becomes determining, as closely as possible, exactly who those people are, and 'targeting' the business's marketing efforts and money toward them. You too, can build a better, stronger and successful Internet Web Services and Online Marketing business, by identifying and serving a particular prospect group - your target market.

One of the first things you need to do is to refine your product or service so that you are NOT trying to be 'all things' to all people - Become a specialist!

Take Care Of These Steps And You Are On Your Way To A Successful Business!